Privacy policy

Introduction

This Privacy Policy ("Policy" or "Privacy Policy") sets out how Svvar Lifestyle Private Limited (operating the brand "Saanwri", and also identified by "we", "us" or "our", and their respective connotations) uses and protects any personal information of users ("users", "you" or "your", and their respective connotations) that we collect from or through (A) the website https://www.saanwri.in/ (the "Website" or "Platform"), and/or (B) your use of the Platform, products and services offered by us (our "Services"), or when users otherwise seek to do business or make contact with us.

This Policy is published in accordance with the provisions of applicable Indian law, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which require the publishing of a privacy policy for the handling of or dealing in personal information including sensitive personal data or information (collectively, "Personal Information").

Saanwri is committed to ensuring that your privacy is respected and your Personal Information is protected. Should we ask you to provide any information by which you can be identified when using this Platform, please be assured that it will only be used strictly in accordance with this Policy.

This Privacy Policy applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection of your Personal Information when you use our Platform or avail any Services offered by Saanwri, and does not extend to any information collected by the websites or applications of any third parties.

Our users' privacy is extremely important to us. We recognise the privacy concerns of users, and as a commitment to providing a safe and secure experience on our Platform, we have formulated this Privacy Policy to help users make an informed decision.

Please note: Saanwri operates only through the Website (https://www.saanwri.in/). We do not currently offer a mobile application and do not operate any physical retail stores. References in this Policy to the "Platform" mean the Website.

BY USING THE PLATFORM OR AVAILING ANY SERVICES, OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY IT. YOU HEREBY CONSENT TO OUR COLLECTION, USE, SHARING AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE THE WEBSITE OR ANY SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE WEBSITE OR SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL'S OR ENTITY'S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL'S OR ENTITY'S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

Legal Basis

This Privacy Policy is meant to help users understand what information we collect, why we collect it, what information we disclose, and how users can update, manage, export and delete their information. It shall be read together with the Terms and Conditions / Terms of Service available on https://www.saanwri.in/ (the "Terms"), and in compliance with the following:

  • The Digital Personal Data Protection Act, 2023;
  • The Information Technology Act, 2000 and the rules made thereunder;
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the "IT Rules"); and
  • The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Consent

By accessing our Platform and continuing to use our Services, users will be deemed to have read, understood and agreed to the terms provided in this Privacy Policy. By granting assent to this Privacy Policy, users provide consent to the use, collection and disclosure of Personal Information as prescribed in this Privacy Policy, including the transfer of Personal Information to third-party service providers as may be required for the purpose of providing and improving the Services.

Please note that this Policy is subject to change at any time, and we may not always be able to provide you with prior notice. To ensure you are up to date with the Policy, please review this page periodically. This Policy applies to current and former visitors and customers of our Platform. By visiting and/or using our Platform, you accept and consent to the practices described in this Policy.

Users have the right to opt out of the Platform and/or the Services at any time. In addition, by sending an email to support@saanwri.in, users can inquire whether Saanwri is in possession of their Personal Information, and may also require Saanwri to delete and destroy all such information, subject to applicable law.

In the event any Services are used on behalf of any other individual, or on behalf of any entity, the user represents that they are authorised to accept this Privacy Policy and to share such data as required on behalf of such person or entity, and that they have obtained the necessary consents from such third parties.

What information do we collect?

We learn, collect, and store the Personal Information that we consider necessary when you use our Platform. We use this information to provide you with a safe, efficient, smooth and customised experience, which includes, without limitation, displaying content such as recommended products that may interest you, and communicating with you about your orders, new products, and the latest promotional offers. This allows us to provide specific services and features that most likely meet your needs, customise our Platform to make your experience safer and easier, and enable third parties to carry out technical, logistical and other functions on our behalf.

Here are the types of information we gather:

1) Information you provide to us. We receive and store the information you explicitly provide. This includes Personal Information such as your name, email address, telephone/mobile number, billing and shipping address, postal code, and (where you create an account) a username and password. When you place an order, you may also provide order- and delivery-related details. You may choose not to provide certain information, but this could prevent you from taking full advantage of our Platform's various features (for example, completing a purchase or receiving a delivery).

2) Payment information. When you make a purchase, payment is processed by third-party payment gateways and processors (for example, our payment service providers and any one-click checkout / cash-on-delivery providers we integrate). You may provide payment details such as card, UPI, net-banking or wallet information directly to these processors. We do not collect or store your full card numbers, CVV, UPI PINs, net-banking passwords, or other sensitive financial credentials on our own servers. These are handled by PCI-DSS-compliant payment processors. We may receive limited transaction information (such as a payment confirmation, the last few digits or a token of a card, and the transaction status) to enable order processing, refunds and support.

3) Information collected automatically. Whenever you interact with our Platform, we automatically receive, record and analyse information from your browser, server or device, including, without limitation, your IP address, approximate geolocation data, device and browser identifiers, the type of browser and device you use to access our Platform, "cookie" information, and your browsing and purchase history on the Platform. We sometimes aggregate this with similar information from other customers to power features such as best-sellers, recently viewed products, and personalised recommendations. We may use software tools (such as cookies and JavaScript) to measure and collect session information, including page response times, download errors, length of visits to certain pages, page-interaction information (such as scrolling, clicks and mouse-overs), and the methods used to browse away from a page. We use this information for internal analysis and to provide you with a better, more personalised shopping experience.

4) Information from other sources. We may receive information about you from third parties, such as social media services, commercially available sources, and our business partners. If you access our Platform through a social media service, or connect a service on our Platform to a social media service, the information we collect may include (but is not limited to) your username, profile picture, email address, and any other information you have made public or that the social media service has the right to share with us. Whenever you access the Platform or contact us through social media services or messaging channels (such as WhatsApp), you authorise us to collect, store, analyse and use such information in accordance with this Policy.

If Saanwri has reason to suspect that the information provided by any user is misleading, inaccurate, obsolete or incomplete, Saanwri reserves the right to refuse provision of the Services to the user, at its sole discretion and without incurring any liability. We will not be liable for reliance on, or the consequences of, any misleading, inaccurate, obsolete or incomplete information.

When you sign in to your account on the Platform, you consent to our collection, storage and use of your information in accordance with this Privacy Policy.

How it is used

We may use your Personal Information to identify, investigate, prevent, deter or take action regarding unethical or illegal activities, suspected fraud, violations of our Terms, breach of our agreement with you, or as otherwise required by law (collectively, the "Purposes").

We may also use your Personal Information, in accordance with applicable laws, to provide you with the Services, enhance the user experience, manage our relationship with you, build user insights, analyse data for the introduction of new services and features, and as required to comply with regulatory requirements and contractual obligations. This may include, among other things:

  • Creating and maintaining user accounts, including personalisation to improve the user experience;
  • Processing your orders and payments, and providing support related to payment, billing, invoicing, shipping, delivery, returns, exchanges and refunds;
  • Engaging trusted third parties to perform functions and provide services to us, including payment processing, order fulfilment and logistics/courier services, cloud hosting, off-site backups, email/SMS/WhatsApp communication, analytics, and customer support. We share Personal Information with such third parties only to the extent necessary to perform these functions, in accordance with this Privacy Policy and applicable laws;
  • Improving and enabling the use of the Platform and our Services, ensuring an efficient customer-care experience, increasing the efficiency of existing features, and developing new features;
  • Performing research and analysis to better understand our users and improve our products, Services and technologies, and ensuring that content and advertising displayed to you are customised to your interests and preferences;
  • Sending transaction-related communications such as order confirmations, dispatch and delivery updates, and billing reminders;
  • Auditing our internal processes for compliance with legal and contractual requirements and internal policies;
  • Notifying you of information related to the Platform, the Services and your account from time to time;
  • Maintaining records and providing you with an efficient, safe and customised experience while using the Platform;
  • Using or disclosing Personal Information if required by law, or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Platform; (b) protect and defend our rights or property, the Platform or our users; and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, the users of the Platform, or the public, including exchanging information with other companies and organisations for fraud protection;
  • Sending you newsletters and emails (and, where you have opted in, SMS/WhatsApp messages) to market other products and Services we provide;
  • Creating non-identifiable "aggregate data" from Personal Information, including sensitive information, to analyse overall trends and help us improve the Platform and Services;
  • Verifying users' identity and preventing fraud or other unauthorised or illegal activity;
  • Complying with applicable laws, rules and regulations; and
  • Any other purpose consistent with this Privacy Policy and in support of the above activities.

Retention of Personal Information

We may retain users' Personal Information for as long as a user continues to use the Platform or avail Services, maintains an account with us, or for as long as is necessary to fulfil the purposes outlined in this Policy. Users may, by sending an email to support@saanwri.in, request that Saanwri delete and destroy such information.

We may, however, retain Personal Information for an additional period as permitted or required under applicable laws, for legal, tax, accounting or regulatory reasons, or for legitimate and lawful business purposes (such as maintaining records of completed transactions and complying with our obligations).

If your account has been inactive for a reasonable period of time, we may delete the account and its content. Where feasible, you will receive notice prior to deletion so that you may reactivate your account or retrieve any data you would like to retain.

Please note that we may hold anonymised data that at one point originated from you; because such data is truly anonymised and no longer constitutes Personal Information, we may keep it for as long as it is relevant to our business purposes.

PLEASE NOTE THAT WE DO NOT STORE CERTAIN INFORMATION ON OUR SERVERS, INCLUDING FULL CARD NUMBERS, CVV, UPI PINS, NET-BANKING PASSWORDS AND OTHER SENSITIVE FINANCIAL CREDENTIALS. SUCH INFORMATION IS HANDLED DIRECTLY BY OUR PAYMENT PROCESSORS IN ACCORDANCE WITH APPLICABLE PAYMENT-SECURITY STANDARDS.

How do we use cookies?

A cookie is a small file that we transfer to your device through your web browser (where your browser settings allow it). This file helps us recognise your browser and respond to you as an individual, as well as provide personalised features and content based on your needs, likes, dislikes and behaviour on our Platform. We use cookies to understand and remember your preferences for future visits, to advertise to you on other sites, and to compile aggregate data about traffic and interaction so that we can offer better site experiences and tools in the future.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. The help menu on most browsers will tell you how to prevent the browser from accepting new cookies and how to delete or disable existing cookies. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at https://www.allaboutcookies.org.

However, disabling or deleting our cookies could prevent you from taking full advantage of our Platform's various features. Where applicable, a banner asking you to accept our cookie practices may be displayed on your first visit to our Platform (or your first visit after you delete your cookies).

Do we share the information we receive?

Respecting users' privacy is not only an important part of our business but one of the core philosophies of our organisation. We never have and never will commercially exploit your information by selling it to third parties. We share customer information only as described below, and in no other manner:

1) Third-party service providers. We employ other companies and individuals to perform certain functions on our behalf. These functions include, but are not limited to, hosting the Platform, fulfilling and delivering orders, processing payments, analysing customer data, providing marketing and communication assistance (email/SMS/WhatsApp), providing search and recommendation results, and providing customer support. For the optimum performance of these functions, they have access only to such customer information as is needed to perform their functions, and are contractually bound not to use it for any other purpose.

2) Compliance with law. We may be required to share customer information with government authorities and agencies for purposes such as verification of identity, or the prevention, detection or investigation (including of cyber incidents), prosecution and punishment of offences. We may also release account and other Personal Information when we believe such release is appropriate to enforce or apply our Terms and other agreements, or to protect the rights, property or safety of Saanwri, our users or others, including exchanging information with other companies, organisations, and government or regulatory authorities for fraud protection and risk reduction. We may disclose Personal Information to third parties in anonymous or aggregate form to understand industry trends and patterns and to improve the quality of our Services. We may also share details with professional advisers (such as lawyers, auditors, bankers, insurers or consultants) to obtain professional advice. Any such processing will be governed by an agreement in the form required by law, preserving your statutory data-protection rights. You authorise us to exchange, transfer, share or part with all or any of your Personal Information, including, where applicable, across borders to other countries, with our affiliates, agents, third-party service providers, partners, banks and financial institutions, for the Purposes specified under this Privacy Policy or as required by applicable law.

3) Business transfers. As we develop our business, we might sell or buy businesses or business units. In such transactions, all information, including Personal Information collected and stored by us, may be disclosed and transferred to an acquirer, successor or assignee as part of any merger, acquisition, financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy or receivership in which such information is transferred to one or more third parties as one of our business assets.

4) With your consent. Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the option to choose whether or not you would like such information to be shared.

Is your information secure?

The security of your Personal Information is very important to us. We use reasonable security policies, rules and technical measures, as required under applicable law, to safeguard and protect your information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss.

We restrict access to your Personal Information to ourselves and our affiliates' employees, agents, third-party service providers and partners who need to know such Personal Information in relation to the Purposes specified in this Privacy Policy, provided that such entities agree to abide by this Privacy Policy.

However, we shall not be responsible for any breach of security or for any action of any third parties that receive your Personal Information, nor for events that are beyond our reasonable control, including acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, and similar events.

While we will endeavour to take all reasonable and appropriate steps to keep secure any information we hold about you and to prevent unauthorised access, you acknowledge that the internet is not 100% secure. No data transmission over the internet is fully secure, so we cannot ensure or warrant the security of any information you submit to us, and you do so at your own risk. If you believe that the security of your account has been compromised, please change your password and contact us immediately.

What about links to other websites?

Our Platform may contain third-party advertising and links to other websites. Once you use these links to leave our Platform, we have no control over those websites and bear no responsibility for them. Such websites may require you to enter your Personal Information; we encourage you to read the privacy policies of all such websites, as their policies may differ from ours. You agree that we shall not be liable for any breach of privacy of Personal Information or loss incurred through your use of such websites or services. The inclusion of any link does not imply endorsement by Saanwri of that website or its contents. You may visit any third-party website linked to the Platform at your own risk, and any information you share whilst visiting such sites is not governed by this Policy.

Additionally, the Platform may allow for certain content generated by users, which can be accessed by other users. Such users are not authorised representatives or agents of Saanwri, and their opinions or statements do not necessarily reflect those of Saanwri. Saanwri expressly disclaims any liability arising out of reliance on, or misuse of, such user-generated information.

What choices and rights do you have?

  1. Access and correction. You can add, correct, update, modify or review your Personal Information. Whenever you update information, we may keep a copy of the previous version for our records.
  2. Marketing opt-out. If you do not want to receive marketing emails, messages or WhatsApp communications from us, you can opt out via the unsubscribe link in our messages, or by contacting our customer-care team at support@saanwri.in to be removed from the relevant list.
  3. Consent withdrawal and deletion. You can choose not to provide your Personal Information or consent to its use, and you can subsequently withdraw your consent or request deletion of your Personal Information. In such cases, we will no longer be entitled to continue with the data processing in question (unless there is another legal basis for processing). Please note this may prevent you from taking full advantage of the Platform's features. To withdraw consent, please contact us using the details in this Policy, indicating the extent to which you wish to withdraw consent, i.e., whether for all data processing or only certain kinds.
  4. Account deletion. You can request deletion of your account and associated data by emailing support@saanwri.in. We may not always be able to fully address a request, for instance, where it would impact a duty of confidentiality we owe to other users, or where we are legally entitled or required to deal with the request in a particular way.

The Services and the Platform are intended for use by residents of India. If any other data-protection and/or privacy laws are applicable in your jurisdiction, please contact us at support@saanwri.in.

Who can use our Services?

Our Services can be used by adults and by minors subject to the legal consent of their parent or legal guardian. If you have attained the age of majority and intend to avail the Services, or if you are the parent or legal guardian of a minor (i.e., any person below 18 (eighteen) years of age) intending to avail the Services, you agree and acknowledge that you provide your informed and unconditional consent on behalf of yourself or on behalf of the minor (as applicable), in accordance with applicable laws.

Security

The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures, including role-based access, secure communication, password protection and encryption, to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to those who need to know it in relation to the Purposes specified in this Privacy Policy, provided such persons agree to abide by this Policy. We have implemented information-security practices, standards, programmes and policies containing managerial, technical, operational and physical security measures, in compliance with applicable laws, to protect the information provided to us from unauthorised access, use, modification, damage, disclosure or impairment. We may, from time to time, use reasonable additional or alternative procedures to ensure the security and confidentiality of your Personal Information.

Changes to this Privacy Policy

We reserve the right to change, modify, add or delete portions of this Privacy Policy at our sole discretion, at any time. Any changes will be effective immediately upon posting the revised Policy on the Platform, and the "Last updated" date above will be revised accordingly. Your continued use of the Platform or Services after any such change constitutes your acceptance of the revised Policy.

Contact and Grievance Officer

If you have any questions, concerns, feedback or grievances regarding this Privacy Policy or the handling of your Personal Information, or if you wish to exercise any of your rights, you may contact us using the details below. In accordance with applicable Indian law, you may direct grievances to our Grievance Officer:

  • Grievance Officer: The Grievance Officer, Svvar Lifestyle Private Limited
  • Company: Svvar Lifestyle Private Limited (brand: Saanwri)
  • Address: A-201, Sharanam Smartspace, Ashima Complex, Opp. Anupam Cinema, Khokhra, Ahmedabad, Gujarat 380026, India
  • Email: support@saanwri.in
  • Timing: Monday to Saturday, 10:00 AM to 7:00 PM IST

We will acknowledge and endeavour to resolve grievances within the timelines prescribed under applicable law.

Governing Law

This Privacy Policy is governed by the laws applicable within the territory of India. By using our Website and/or Services, you agree to the terms of this Privacy Policy and consent to the exclusive jurisdiction and venue of the competent courts at Ahmedabad, Gujarat, India, in all disputes arising out of or relating to the use of the Website and/or Services, or to this Privacy Policy.