Refund policy

At Saanwri, we want you to love what you wear. If something isn't quite right, we're here to help. Please read this policy carefully. It explains when and how you can return or exchange an item, and how refunds are processed.

You have 7 (seven) days from the date of delivery to request a return or exchange.

Eligibility

To be eligible for a return or exchange, your item must be:

  • In the same condition in which you received it, unworn, unwashed and unused, with no stains, marks, odours or signs of wear;
  • With all original tags and labels intact;
  • In its original packaging; and
  • Accompanied by the order number, receipt or other proof of purchase.

Items that do not meet these conditions will fail our quality check and may be sent back to you without a refund or exchange.

How to request a return or exchange

All return and exchange requests are raised online through our Returns Centre. We do not accept return or exchange requests by email or phone.

  1. Visit our Returns Centre at https://www.saanwri.in/apps/return_prime within 7 days of delivery.
  2. Enter your order number and registered email/phone, then select the item(s) you wish to return or exchange.
  3. Choose the reason for the return or exchange. If the item is damaged, defective or incorrect, upload clear photographs showing the issue.
  4. Submit your request. Once it is approved, we will arrange a reverse pickup (where serviceable). Please keep the item packed with all tags and original packaging, ready for pickup.

You can track the status of your request at any time through the same Returns Centre. For help using the Returns Centre or any other query, you may write to us at support@saanwri.in (queries only; returns and exchanges must be initiated through the Returns Centre above).

Reverse pickup & return shipping

  • Where your pincode is serviceable, we will arrange a reverse pickup through our courier partner.
  • Reverse pickup is free. Saanwri bears the full cost of return shipping on every eligible return and exchange. No return-shipping fee is charged to you or deducted from your refund.
  • If your pincode is not serviceable for reverse pickup, please contact us at support@saanwri.in and we will guide you on self-shipping the item to our facility. We reimburse your return-shipping cost in this case too, for eligible returns within India, so returning an item never costs you anything. Please use a trackable courier and share the courier receipt, and we will process the reimbursement along with your refund.

Exchanges

  • To exchange an item (for example, for a different size or a different product), the fastest and most reliable way is to return the original item for a refund and place a fresh order for the item you want. This makes sure you get exactly what you're after, without waiting on stock availability.
  • An exchange is treated like a return. Raise it through our Returns Centre, and reverse pickup is free, exactly as it is for returns.
  • Your refund for the returned item is processed as set out in the Refunds section below; your new item ships as a fresh order.

Damaged, defective, wrong or missing items

  • Please inspect your order on delivery. If any item is damaged, defective or incorrect, raise a request through our Returns Centre at https://www.saanwri.in/apps/return_prime within 7 days of delivery, with clear photographs and your order number. If an item is missing from your order (and therefore cannot be raised as a return), email us at support@saanwri.in within the same 7-day window with photographs of the package and your order number.
  • For wrong, damaged, defective or missing items, we do not charge you any return-shipping fee. Return shipping is entirely free, and any shipping charges you paid are refunded.
  • Once verified, we will make it right, whether through a free replacement, a free exchange, or a full refund (including any shipping charges you paid), at no cost to you.

Colour & handcraft variations

Saanwri's pieces are made with care, and many feature prints and finishes that carry the natural character of handcrafted and printed textiles. Minor variations in colour, print placement, weave or finish are normal and are signs of authenticity, and are not considered defects. Slight differences between the product and on-screen images can also occur due to differences in device displays, lighting and photography, and are not grounds for a damage claim.

Non-returnable items

The following are not eligible for return or exchange:

  • Final sale / clearance items (where marked);
  • Gift cards;
  • Any item marked "non-returnable" on its product page; and
  • Items that are returned used, washed, damaged by the customer, or without original tags and packaging.

Products bought elsewhere

Saanwri products purchased from third-party marketplaces or resellers (for example, other online marketplaces) are not eligible for return or exchange on https://www.saanwri.in/. Please raise any such request with the platform from which the product was purchased.

Order cancellations

If you wish to cancel an order, please contact us at support@saanwri.in as soon as possible and before the order is shipped. Once an order has been shipped, it can no longer be cancelled, and you may instead request a return or exchange after delivery in accordance with this policy.

Refunds

  • We will notify you once we have received and inspected your returned item, and let you know whether the refund has been approved.
  • If approved, your refund will be issued to your original payment method. For Cash on Delivery (COD) orders, the refund will be made to a bank account or UPI ID you provide, since there is no original online payment to reverse.
  • Refunds are typically initiated within 7 to 10 business days after the returned item reaches us and passes our quality check. Once initiated, it may take an additional few business days for your bank or payment provider to process and reflect the amount in your account.
  • No return-shipping fee is deducted from your refund. Shipping charges paid at checkout (if any) are non-refundable, except where the item is wrong, damaged, defective or missing, in which case the full amount is refunded.
  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@saanwri.in.

General

Each order is eligible for a return or exchange in accordance with the terms above. Saanwri reserves the right to make the final decision on any return, exchange or refund request, and to refuse a request that does not meet the conditions of this policy. We may update this policy from time to time; the version published on https://www.saanwri.in/ at the time of your order applies.

Need help?

For any queries or assistance with returns, exchanges or refunds:

  • Email: support@saanwri.in
  • Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

We have partnered with third-party courier services for delivery and pickups. While we are fully committed to assisting you, some aspects of the delivery and pickup process are beyond our direct control. We appreciate your understanding in such situations.

Svvar Lifestyle Private Limited (brand: Saanwri)
A-201, Sharanam Smartspace, Ashima Complex, Opp. Anupam Cinema, Khokhra, Ahmedabad, Gujarat 380026, India