Shipping policy

At Saanwri, we want your order to reach you quickly, safely and without surprises. This Shipping Policy explains where we deliver, how long it takes, what it costs, and how to track your order. It should be read together with our Return, Exchange & Refund Policy.

Where we ship

We currently ship across India. At this time, we do not offer international shipping.

Order processing and dispatch

Orders are processed and dispatched from our warehouse within 24 to 48 hours of order confirmation, on working days. Orders placed on a Sunday or a public holiday are processed on the next working day. For us, working days are Monday to Saturday, excluding Sundays and public holidays.

Delivery timeline

Once dispatched, your order is typically delivered within 2 to 7 working days, depending on your delivery location (pincode) and your local courier network. Delivery timelines are estimates and not guarantees, and the weekend and public holidays are not counted within the estimated timeline.

Shipping charges

Orders below ₹1,000: a flat shipping charge of ₹50 applies. Saanwri bears the remainder of the actual shipping cost.
Orders of ₹1,000 and above: forward shipping is free.

The applicable shipping charge, if any, is always shown to you at checkout before you complete payment.

Order tracking

As soon as your order is dispatched from our warehouse, we will email the tracking details to your registered email address. You can use these details to follow your shipment until it is delivered. If you have not received your tracking information within a reasonable time after placing your order, please check your spam or promotions folder, and then contact us at support@saanwri.in.

Damaged or tampered packages

Please inspect your package at the time of delivery. If the package appears tampered with, opened or damaged, please do not accept it. Once a tampered or damaged package is accepted, we may be unable to take responsibility for it. Where possible, refuse the delivery and contact us at support@saanwri.in with your order number and photographs, so that we can resolve the issue promptly.

Returns and exchanges shipping

We offer reverse pickup for eligible returns and exchanges within India, and reverse pickup is free. Saanwri bears the full cost of return shipping; no return-shipping fee is charged to you or deducted from your refund.

For some pincodes, reverse pickup may not be available. In that case we will ask you to ship the product back to us, and we reimburse your return-shipping cost for eligible returns within India, so returning an item never costs you anything. Please contact us at support@saanwri.in for the return address and guidance, use a trackable courier, and share the courier receipt so we can process the reimbursement along with your refund. Full conditions, timelines and eligibility are set out in our Return, Exchange & Refund Policy.

Delays beyond our control

While we make every effort to dispatch and deliver on time, delivery may sometimes be delayed by circumstances beyond our reasonable control, such as courier delays, weather, regional disruptions, or events affecting the delivery network. We appreciate your patience in such situations and will assist you wherever we can.

Incorrect or incomplete address

Please make sure your delivery address and contact details are complete and accurate at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a shipment is returned to us as undelivered due to an incorrect address or repeated failed delivery attempts, we will contact you to arrange re-delivery, which may attract additional shipping charges.